But there are no official published fixes from MS for your problem. Sorry to be part of the finger pointing merry-go-round. It is handy to have a timestamped copy of the conversation, if only to publish it on the internet. Make sure to copy the text from the chat window and save it before closing the chat window. You have 2 hands free to surf the web then they are not talking to you.įor some reason, I found that waiting for online chat responses intrinsically frustrating than listening to elevator muzak.You don’t have to listen to “elevator muzak” then they are off line.They are more likely to go off line to ask other people for help (good for you).If they don’t read history, you can copy / paste the past conversation to them, saving you having to repeat yourself.When you get transferred to the “right” person, they can review the history.Provides instant time stamped transcript.I found it had several advantages over phone support, even though you still contact the same outsourced, support personnel: I recently used online chat support myself.
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